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These Terms and Conditions shall apply to any and all services provided by SAT GmbH to its contractual partners and govern and form an integral part of the Agreement between the two parties.

§ 1 Agency

The SAT GmbH is a Full-Service-Event-Agency. The agency offers a customized event conception as well as its realisation and review. The events are incentives, major events, team events and adventure trips executed both indoor or outdoor and inland or abroad.

§ 2 Part of contracts

Only this business conditions are integral part of the contract, the customer’s business conditions are not accepted by the SAT GmbH.
For events with flight transfers adjusted general terms and conditions are in force which are enclosed to the particular offering.

§ 3 Completion of an agreement and contract form

A contract between the customer and the SAT GmbH are only to come about in written form. Basis of a contract between the customer and the SAT GmbH is the individually configured quotation and the calculation based on the service rates of SAT GmbH. The quotation and calculation do not incur costs for the customer. With the reconsignment of the signed acknowledgement of order the contract between the customer and the SAT GmbH comes into effect.
If a third party ordered a service, the third party and the customer are liable as joint debtor in the field of the SAT GmbH. The SAT GmbH is allowed to demand an appropriate advance payment from the third party or the customer.

§ 4 Scope of services

The scope of the contractual services of the SAT GmbH is result of the acknowledgement. For the selected mode of transportation the particular business conditions of the business entity, respectively the airline. The SAT GmbH is not responsible for the transportation service itself. Supplements such as additional services, special requests and special services have to be acknowledged explicitly.

§ 5 Invoicing of services and payment conditions

All contractual payments, cancellation fees and administrative charges and miscellaneous costs have to be paid within 14 days from date of invoice. Costs for special services (supplements) as well as disbursements are invoiced separately.
The customer is allowed to charge up against demands of SAT GmbH if the customer´s counterclaim is unquestioned and an enforceable legal title exists. The right of retention and the retention of payments is excluded as far as these are not based on the same contractual relationship.

§ 6 Changes of scope of service and pricing

The SAT GmbH reserves the right to change the transportation company, the transportation as well as changes of place and time of departure and return and the routing. The changes are allowed as far as they are reasonable for the customer. The SAT GmbH assumes no liability for herefrom resulting loss or damage. In case of backup-transportation by railroad SAT GmbH bears only the costs for rail journeys, second class.
The SAT GmbH reserves the right to change the agreed and affirmed prices for objectively justified, considerable and unforeseeable reasons (changes of fuel/petrol, taxes, fees, charges or similar) on that scale as this change per participant affects the price per participant (total price divided by number of participants) as far as there are 4 month between the customer´s receipt of acknowledgement and the agreed event date.  (bin mir nicht sicher, ob ich den deutschen Satz richtig verstanden habe!)

§ 7 Termination of a contract

Die SAT GmbH is allowed to cancel the contract without notice if the customer conducts despite dissuation contrary to contract to great extend. The SAT GmbH keeps the right to contractual payments / prices less possible saved expenses plus disbursements. In case of demands of a third party the customer has to release the SAT GmbH.

§ 8 Warranty

The customer´s rights regarding to warranty are the result of German travel contract law (Reisevertragsrecht), §§ 651 a ff BGB (Code of Civil Law).

§ 9 Duties and responsibilities of the customer

The customer is responsible for the compliance with law and regulations regarding to passport, visa, tariff, foreign currency and health issues. All disadvantages resulting of the non-compliance of law and regulations are at the customer´s expenses unless the relevant information was handed on to the customer in contrary to duty or incorrectly. This applies also in case of changes of the above mentioned regulations after conclusion of contract.

§ 10 Changes of contract

Deviant changes of contract as well as supplements and all declarations of intent like cancellations, resignations and similar require the written form to be valid.
If a single regulation of the contract is invalid, this does not result in invalidity of the whole contract. The same applies for the present business conditions. Invalid conditions / regulations are to be replaced by those which come closest to the legal and economic intention.

§ 11 Rescission

In case of a cancellation of an already booked event due to reasons which cannot be accepted by the organiser, the customer has to pay the following cancellation fees for dispositions and expenses, expressed in percent of the total price in addition to possible telecommunication fees according to the date of receipt of the cancellation:
10% in case of cancellation up to 16 weeks before the beginning of the event
30% in case of cancellation up to 8 weeks before the beginning of the event
50% in case of cancellation up to 30 days before the beginning of the event  (at least 40,00 EUR per person)
70% in case of the cancellation between 29 and 14 days before the beginning of the event
80% in case of the cancellation between 13 and 4 days before the beginning of the event
100% in case of the cancellation up to 3 days before the beginning of the event
For reasons of arguments and benefits of the customer the cancellation should be made in all cases in written form. However, we grant the customer the right to proof that his cancellation does not emerge loss or damage for SAT GmbH.
We reserve the right to charge higher cancellation fees than above mentioned in case of contract modifications based on hotel or flight bookings.

§ 12 Cancellation of contract by reason of exceptional circumstances

Both, the organiser or the customer is allowed to cancel the contract if the event is hindered, at risk or impaired by at the time of conclusion of contract unforeseeable act of God or affected circumstances for the SAT GmbH. If the contract is cancelled the SAT GmbH is entitled to demand an adequate compensation for work performed or to be performed.

§ 13 Duty of care and liability

The SAT GmbH is reliable within the duty of care of a prudent businessman for the careful organisation and execution of the event, the painstaking selection and supervision of the service provider, the correctness of the service descriptions according to the former quotation and for the correct supply of the contractual agreed services. The SAT GmbH is reliable for contractual neglect and delict but in case of the latter exclusively in the event of intention and acts of gross negligence including intention and acts of gross negligence of representatives and vicarious agents.
The liability is limited to 4.000,00 EUR per participant and per event in case of negligent causation of loss or damage which are not damage of life, body or health. If the price per participant is higher than 1.350,00 EUR, the liability per participant is limited to the triple of the price per person.
The SAT GmbH is not reliable for the impairment of the performance of external service providers which are only imparted to our customers, e.g. sport events or exhibitions, and which are specifically characterised as such ones in our affirmation.
The customer accounts for the attendance on sport activities or other similar activities by himself. Sports facilities, equipment and vehicles have to be checked before usage by the customer or the participant. The SAT GmbH is reliable for accidents caused by sport activities or other similar activities only if being responsible for the accident.
The liability based on culpable injury to life, body or health remains unaffected. In this respect one is liable for every degree of guiltiness.

§ 14 Security

For the SAT GmbH, the compliance with the highest international and own security standards are the most important conditions of each event.

§ 15 Ineffectiveness of particular terms

The ineffectiveness of particular terms of this contract does not result in the ineffectiveness of the entire terms and conditions.

§ 16 Place of jurisdiction

The customer can sue the organiser only at the organiser´s registered seat. Therefore, the place of jurisdiction is Kempten im Allgäu. For lawsuits of the SAT GmbH against the customer the customer´s domicile overrides unless the lawsuit focuses registered trader or persons who moved their place of residence or ordinary domicile abroad after the conclusion of contract or whose residence is unkown at the time of commencement of the suit. In this cases the registered seat of SAT GmbH overrides. A jurisdiction clause can be made only with registered traders but not with individual persons.


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